For your inquiries complaints and suggestions, kindly fill up the SMWD client feedback form or call the following officers for the immediate actions.
ADMINISTRATIVE SECTION:
- Complaints against conduct of its employees and its services
- Fixers
- Payments to suppliers
Ms. Marjorie C. Ocampo
Telefax 075-6324696
09228303756
COMMERCIAL SECTION:
- Service Application
- Meter reading and distribution
- No Billing
- High consumption/ Doubtful High Consumption
- Account Inquiry
- Disconnection / Reconnection
Ms. Kim S. Romero
Telephone No: 075-6324696
09227537249
Mr. Marvin P. Natividad
Telephone No: 075-6324696
09985967531
ENGINEERING AND TECHNICAL SECTION:
- Leak repairs
- Estimate of service connection
- No water pressure
- Dirty water/Illegal connection
- Dirty/Murky water
- Foul odor
Eng’r. Juanito M. Claro
Telephone No: (075)632-4696
Mr. Nicasio P. Luna Jr.
Telephone No: (075)632-4696
09104726484
Mr. Edwin C. Mejia
Telephone No: (075)632-4696
09102888621
ADMINISTRATIVE SERVICES AND OTHER ADMINISTRATIVE FUNCTIONS:
(Provide Accounting, Cashiering, Store-keeping, Human Resources, Services and Other Administrative functions. Its clients are the officials, employees of the Santa Maria Water District Suppliers, Regulatory Government and Private Agencies)
To:Marjorie C. Ocampo
Genevive J. Tropa
075-6324696
PRODUCTION SERVICES:
Provides efficient housekeeping and care taking of the Pump Stations of the District. The source of the supply is the groundwater thru submersible pump sets, provides 24 hours water supply, provides no water interruption with the aid of generator sets. Maintain standard chlorine treatment levels for safe and potable water supply.
To: Albert I. Cachila
John Kenneth M. Gotera
Ismael B. Bautista lll
Ariel P. Corpuz
075-6324696
PERFORMANCE PLEDGE:
We, the Officials and employees of the Santa Maria Water District pledge and commit to deliver quality public service as promised in this SMWD’s Citizens’s Charter. Specifically we will:
- Serve with integrity
- Ensure the public with prompt and timely service
- Respond to complaints
- Value customers and provides comfortable waiting area
- Incorrigibly polite and courteous
- Consistent in applying rules
- Efficient in demonstrating sensitivity and appropriate behavior and professionalism
- Faithfully wear proper uniform and identification
- Instant feedback mechanism
- Ready and available during office hours
- Sufficiently display procedures, fees and charges.
- Treat everyone equally.
SO HELP US GOD.
REDRESS:
If somehow you think that we have not provided you proper service and action to your queries’ please contact the General Manager, MR. ANTONIO N. JUNIO at 075-6324697 or 09228303755.
Email us at: smwd554_1996@yahoo.com
